Refund and Cancellation Policy
Version 2026-10-09. When you can get your money back, how to ask, and how long it takes.
1. Full refund within the cooling-off window
- 1.1You can get a full refund of what you paid if you ask within 48 hours of purchase and you have not used any credit from that purchase. A credit is “used” as explained in the Terms of Use.
2. After you have used a credit
- 2.1Once any credit from a purchase has been used, that purchase is not refundable, because the service has been delivered in part. Unused credits from it may, at our discretion, be exchanged for a different kind of service of equal value, but are not refunded in cash.
- 2.2If a bundle is refunded within the window, the refund is the amount you actually paid, after any discount or coupon, and the credits from that purchase are cancelled.
3. When we are at fault
- 3.1If we or your mentor cancel a session, or no mentor can be found for a slot you booked, the credit is restored in full and you may rebook or, if we cannot provide the service, ask for a refund of that credit’s value.
- 3.2If a payment was taken but no credits were granted, or you were charged twice, tell us with your order number and we will correct it or refund the extra amount in full.
4. How to ask
- 4.1Write to us through the Contact page on our website with your registered email and order number, or use the contact option in your account. We will acknowledge within 48 hours.
- 4.2Approved refunds are sent back to the original payment method. They usually reach your account within 5 to 7 working days of approval, depending on your bank or card issuer.
5. Other points
- 5.1Chargebacks: please contact us first. If a payment is reversed through your bank without contacting us, we may suspend your account while we look into it.
- 5.2Referral and discount codes have no cash value and are not refunded separately.
- 5.3Nothing here limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.